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01Services, not physical products

Because we provide professional services and hosting rather than physical goods, there is nothing to return. This policy covers cancellations and refunds of fees.

Where your proposal, quote or service agreement includes specific cancellation or refund terms, those terms apply in place of this policy.

02Free consultation and quotes

The initial consultation and quote are free. You pay nothing until you accept a proposal or order.

03Outsourced accounting services

Fees for outsourced bookkeeping, payroll, accounts payable and receivable, financial reporting, tax preparation and software-specific accounting are agreed in your proposal or service agreement.

  • Work already performed: fees for work completed or in progress at the time of cancellation are not refundable, because the time and expertise have already been provided.
  • Prepaid work not yet started: if you cancel before work for a prepaid period has started, you can request a refund of the unused amount.
  • Errors on our part: if a deliverable contains an error caused by us, tell us promptly and we will correct it at no additional charge.

04OneSpace cloud hosting

OneSpace and OneSpace Firm hosting are billed as set out in your quote or order. You can ask to cancel or reduce the number of users at any time.

  • Cancellation stops future billing from the next billing period. Access continues until the end of the period already paid for.
  • Fees for a billing period that has already started are generally not refundable.
  • If a billing error occurs, such as a duplicate charge or a charge after confirmed cancellation, we will refund the incorrect amount.

Before cancelling hosting, please arrange to download or move your data. We will discuss how your hosted data is returned when you cancel.

05How to request a cancellation or refund

Email our support team with:

  • your name and business name;
  • the service or hosting plan concerned;
  • the invoice number or date of the charge;
  • the reason for your request.

We review every request and reply with our decision. Approved refunds are made to the original payment method unless we agree otherwise with you.

06Questions

If you are unsure how this policy applies to your engagement, contact us before cancelling and we will explain your options.